RUSO MATTRESS WARRANTY
In the unlikely event that a product fails to meet our high standards, RUSO offers a warranty to the original purchaser to repair the product against faulty workmanship and materials for the period of ten years.
To be able to make a claim under the warranty you must keep your original proof of purchase receipt.
Rights under the Australian Consumer Law
The benefits given by the warranty set out in this document are in addition to any other rights and remedies you may have under a law in relation to the goods to which the guarantee relates.
Our goods come with a warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Rights under this Warranty
RUSO gives to the original purchaser a 10 year warranty on this mattress against defects in workmanship and materials. If during the period of 10 years from the date of your purchase of this product, a defect caused by faulty workmanship or materials appears, RUSO will repair your mattress within a reasonable time after receiving your valid warranty claim. If the defect appears within the first year of the warranty period, RUSO will also pay all transportation costs, or reimburse such costs incurred by you where they were authorised by RUSO, in relation to the repair of the mattress. If the defect appears after the first year of the warranty period you will be responsible for paying all transportation costs.
How to claim under your Ten Year Warranty
To be entitled to make a claim under your warranty you must notify us of the defect within 30 days after it has appeared. You must;
Provide us with your full name and address, photos and details of the defect: and Provide us with your original proof of purchase receipt. You can notify us of the defect and make a claim by sending an email to support@rusomattress.com.au.
How to claim your costs if you are entitled to claim them
Unless otherwise stated in this document you will bear the cost of claiming under this warranty. If you are entitled to claim labour or transportation costs, approved by RUSO before they were incurred, and which directly relate to the repair of the mattress, please send your receipt as proof of payment of these costs to support@rusomattress.com.au.
Additional Terms
This warranty does not cover:
- A mattress that, on inspection by RUSO is found to be stained or in an unsanitary condition;
- Mattress damage caused by the mattress being on a slat base where the slats are more than 10cm apart;
- Mattress damage caused by defective timber or metal slats;
- Mattress damage caused by a base system that does not give even support;
- Mattress damage caused by a base system that does not provide adequate support in the centre;
- Normal wear and tear, or damage caused by mishandling, abuse. misuse or negligence including folding, bending, standing on or jumping on the mattress;
- Except as expressly stated, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) arising out of the occurrence of the defect in the mattress or your inability to use the mattress;
- Any use of this product other than the use for which it was originally intended is not the responsibilty of RUSO.
Warning
Do not lift by yourself as you may injure your back.